How can we help?
Send us a message — bug reports, feature ideas, billing questions, anything. We read every one and reply to the email you give us.
What you can ask us about
Lumioos support helps with everything related to your AI workspace: billing and subscription changes, credit balances, video and image generation jobs that didn't complete, CV builder exports, interview practice transcripts, Game Studio crashes, mobile app sign-in issues, and feature requests. If you're hitting a paywall and think it's a bug, mention your plan and we'll fix the credit count manually.
Response time
We respond in under 24 hours on weekdays, often faster. Power plan users get priority on the queue — flag your plan in the message and we'll route it directly. For urgent production-down issues, send a screenshot of the error and the affected URL.
Before you write
Two quick fixes that solve most reports: (1) reload the page in a normal browser tab (not a cached PWA shortcut) and re-sign-in, which clears 90% of stale-session bugs. (2) Check your plan's credit balance under Billing — many "feature not working" reports are actually empty credit buckets that just need a top-up.
Other ways to reach us
Status updates on outages live on our X / Twitter account. For account deletion or GDPR data export requests, use the form above and include the phrase "data export" or "delete account" — we handle those manually within 7 days. We never share your email or message content with anyone outside the Lumioos team.